Privacy Policy

E-Landlord Technologies operates the e-landlord platform, a direct-to-landlord property rental service in Nigeria. Our registered address is in Ibadan, Oyo State, Nigeria. When we say "we," "us," or "e-landlord" in this policy, we mean E-Landlord Technologies and any subsidiaries or affiliated services operating under the e-landlord brand.

This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding your data. It applies to all users of the e-landlord website and mobile application, both tenants and landlords.

We collect the following categories of personal information:

Account information: When you register, we collect your name, email address, phone number, and password. Landlords additionally provide a government-issued ID (NIN or national ID) and property ownership documents.

Profile information: Profile photos, biographical information, and any other details you voluntarily add to your public profile.

Listing information: Property details, addresses, photographs, pricing, and availability information submitted by landlords.

Usage data: Pages visited, search terms used, listings viewed, filters applied, and time spent on the platform. This is collected automatically through cookies and similar tracking technologies.

Device information: IP address, browser type, operating system, and device identifiers.

Communication data: Messages sent through our contact forms and support channels. Note that direct communications between tenants and landlords via WhatsApp or phone are outside our system, so we do not have access to those conversations.

We use the information we collect to:

Provide the platform: Create and manage your account, display listings, enable contact between tenants and landlords, and process verifications.

Verify landlords: Cross-reference identity documents and property ownership records to maintain the integrity of the platform.

Improve our service: Analyse usage patterns to understand what features work, what doesn't, and how to make the platform better for Nigerian renters.

Communicate with you: Send account-related notifications (verification updates, listing status changes, new inquiries), security alerts, and, where you have opted in, product news and updates.

Prevent fraud and abuse: Monitor for suspicious activity, investigate reports, and enforce our Terms of Service.

We do not use your data for automated decision-making that would produce legal or significant effects without human review.

We do not sell your personal information to third parties. Period.

We share data only in the following limited circumstances:

With other users: specifically, tenant contact details are visible to verified landlords when you initiate contact, and landlord contact details are visible to signed-in tenants. We deliberately limit what each party can see before a connection is made.

With service providers: companies that help us operate the platform (hosting, analytics, email delivery). These providers are bound by data processing agreements and may only process your data as instructed by us.

For legal compliance: if required by Nigerian law, a court order, or to protect the safety of users or the public.

In a business transfer: if e-landlord is acquired or merges with another company, your data may be transferred to the new entity under the same privacy protections.

We keep your account data for as long as your account is active. If you delete your account, we will remove your personal information within 30 days, except for data we are required to retain for legal or regulatory purposes (such as transaction records, which we keep for 7 years in line with Nigerian tax and financial regulations).

Listing data from deleted accounts may be retained in anonymised form for platform analytics.

We use cookies to keep you signed in, remember your preferences, and understand how you use the platform. We use:

Essential cookies: Required for the platform to function, such as session management, security tokens. Analytics cookies: Help us understand aggregate usage patterns. We use privacy-respecting analytics that do not build individual profiles.

You can control cookies through your browser settings. Disabling essential cookies will affect the functionality of the platform.

We take the security of your data seriously. We use industry-standard encryption (HTTPS/TLS) for all data in transit. Passwords are hashed using bcrypt and are never stored in plain text. Access to personal data within our team is role-based and logged.

No internet service can guarantee absolute security. If you suspect your account has been compromised, contact us immediately at security@e-landlord.ng.

You have the right to:

Access: Request a copy of the personal data we hold about you. Correction: Ask us to correct inaccurate or incomplete information. Deletion: Request that we delete your account and associated data. Objection: Object to how we process your data in certain circumstances. Portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, email privacy@e-landlord.ng. We will respond within 30 days. We may ask you to verify your identity before fulfilling a request.

E-landlord is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has registered on our platform, contact us at privacy@e-landlord.ng and we will remove the account promptly.

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or by displaying a prominent notice on the platform. The date at the top of this page reflects when the policy was last updated. Continued use of the platform after changes take effect constitutes your acceptance of the revised policy.

For privacy-related questions, requests, or complaints, contact our Data Protection Officer at:

Email: privacy@e-landlord.ng Address: E-Landlord Technologies, Ibadan, Oyo State, Nigeria

If you are not satisfied with our response, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC).